Support Options

IT-WORKS focuses on providing a high level of customer service and fast turnaround times for home and business customers. For your convenience we offer 3 types of service:

  • Remote Computer Support where we simply access your computer remotely and share control of your screen.
  • On-site service in the Client areas .
  • Off-site - Of course you can also bring your computer to us.

Repair Services:

  • Hardware repair including:
    • Laptop screen replacements, laptop batteries, laptop DC charging jacks, laptop keyboards.
    • Hard drive replacements/upgrades, video cards, mother boards, power supplies, RAM memory modules, etc.
  • Backup Solutions (local or online)
  • Antivirus software
  • Computer cleaning and optimization. Get rid of pop-ups, annoying error messages, and speed up your computer significantly. Flat Fee!
  • Virus, Trojan, Spyware, Adware, Malware removal
  • Installation or Upgrade of Windows, 7, 8, 8.1, 10
  • Printing issues
  • Computer not starting up or blue screen error
  • No Internet connection
  • Wireless network set-up or troubleshooting
  • Set up and transfer files to your new computer
  • Data recovery. Recover accidently deleted files or recover data from crashed or formatted hard drives
  • Sales of brand name computers and laptops such as Lenovo, HP, Asus, Acer, Toshiba.
  • Custom built home, office, or gaming desktops
    * All new computer sales come with free 1 Hour delivery, set-up, file transferring, and any other questions you have.
  • Sales of monitors, external hard drives, printers and multi-functions, WIFI routers, UPS battery back-ups, speakers and other peripherals
  • We come prepared and stock tons of items such as: WIFI routers, external hard drives, USB flash drives, laptop adapters, notebook and desktop hard drives, power supplies, Ethernet cable (any length), anti-virus software, and much more.
    * Next day delivery on anything else we don't stock.
  • Website design and maintenance


AMC Service

Comprehensive AMC
  • 12 months on site
  • Including Labour + Spares
  • Replacement of Spares, if available
  • Routine preventive Maintenance
  • Priority in Support
  • Ideal for Serious user who think Time is Money

Non–Comprehensive AMC

  • 12 months on site
  • Including Labour
  • Routine preventive Maintenance
  • Priority in Support
  • Ideal for Big Installation Base.

On – Call Contract (O.C.C)

  • Charges per Problem
  • No Replacement of Spares
  • Low-Priority Compared to AMC
  • Ideal for Budgeted User

On–Call Package (O.C.P)

  • User friendly package
  • Discounted rates for Call
  • Fixed rate for any type of Call
  • Use within 24 months
  • Ideal for SOHO (Small Office & Home User)

Scope of Work

  1. Maintenace of Computer Hardware
  2. Operating System Support
  3. Antivirus Support
  4. Microsoft Office Support  (Word, Excel, Powerpoint and Outlook)
  5. PDF Software Support
  6. Winzip Support